DoE – Development of electronic system for processing and authorizing the pension through Bhavishya and PFMS GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI- 110066 CPAO/IT& Tech/Master Data/ 14.Vol-III (A)/2020-21/38 Dated 21.09.2020 CIRCULAR Subject: Development of electronic system for processing and authorizing the pension In the Central Civil Ministries two systems namely Bhavishya system developed by Department of Pension and Pensioners’ Welfare (DP&PW) and Public Financial Management System (PFMS) developed by O/o the Controller General of Accounts are being used for Sanction of pension cases by the Heads of offices (HoOs) and Authorization of pension cases by the Pay and Accounts Offices (PAOs) respectively towards reaching the end goal of end to end digitization of pension. 2. The pension forms are filled by the pensioners electronically...

CPAO CPAO/ IT&Tech/ 11(Vol-VI)/ Simplification/ 2018-19/ 01 01.04.2019 OFFICE MEMORANDUM Subject: Simplification of pension procedure-submission of undertaking by retiring Government servant along with pension papers & Handing over of PPO booklet to Pensioners by Head of Office – reg. The Scheme for Payment of pensions to Central Government Civil Pensioners through Authorized Banks’, issued by the Central Pension Accounting Office provides for an undertaking to be submitted by the retiring Government servant/pensioner to the pension disbursing bank before commencement of pension. The pensioner undertakes to refund or make good any amount to which he is not entitled. 2. In view of the above Department of Pension & Pensioners’ Welfare issued instructions vide its O.M. No. 1/27/2011-P&PW(E) dated 07.05.2014 which were also communicated through this office O.M. No. CPAO/Tech/ Simplification /2014-15/53 dated 28.05.2014. These provisions are reiterated below: ...

Pensioners are required to submit their life certificate – CPAO Notice GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI – 110066 Notice for the Pensioners All the pensioners are required to submit their life certificate to the authorised banks for pension in the month of November each year for continuation of their pension. To facilitate the pensioners and as a welfare measure, biometric machines have been installed in Grievance Cell, CPAO for the pensioners who want to submit their life certificate online through Jeevan Praman. Pensioners can contact CPAO reception for availing the service. For physically handicapped pensioners CPAO will liaison with the Banks and the pensioners to get their life certification done. Pensioners can contact CPAO through our toll free number 1800-11-7788, email cccpao@nic.in, and twitter handle cpao_social.

WHO ARE NOT APPLICABLE TO DEARNESS RELIEF ON THE PENSION – CPAO GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 PHONES : 26174596,26174456,26174438 CPAO/IT&Tech/Salaries & Allowances of MPs /70/2018-19/146 23.10.2018 OFFICE MEMORANDUM Subject:- Applicability of Dearness Relief to the pensioner/Family Pensioner. It has come to notice that the dearness relief is being paid on the pension to the pensioners who are not entitled to dearness relief on their pension. In this regard attention is invited to the Para 19.4 of the Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks (copy enclosed) wherein it is stated that the dearness relief on the pension is not payable to pensioners mentioned below:- 1) President/Vice-President 2) Ex-MP Lok Sabha 3) Ex-MP Rajya Sabha CPPCs of the banks are requested to ensure that the dearne...

Timely Revision of 7th CPC Pension – Instructions to credit the revised Pension and Arrears immediately: CPAO GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 04.10.2018 CPAO/IT&Tech/Bank Performance/2017-18/132 OFFICE MEMORANDUM Subject :-   Timely Revision of Pension as per 7th CPC References have been received from pensioners and pensioner’s association that the revised pension and arrear of revised pension as per 7th CPC has not been credited into the account of the pensioners/family pensioners. All the CPPCs of the Banks are, therefore, requested to credit the revised pension and arrears of revised pension immediately in the account of pensioners/family pensioners for which Special Seal Authorities (SSAs) have been issued to the banks and in any case not later than 30 days of receipt of the Special Seal Authority (SSA) from this office so that the grievances o...

CPAO CPAO/IT&Tech/Revision(7th CPC)/19.Vol-III (E)/2018-19/95 29.08.2018 Office Memorandum Subject:  Mandatory use of Digital Signature – Regarding. Reference is invited to this office OM No. CPAO/IT&Tech/Revision (7th CPC)/19.Vol-lII/ 2016-17/37 dated 25.05.2017 followed by OM No. CPAO/IT&Tech/ Revision (7thCPC)/19.Vo1-III(B/E)/2016-17/127 dated-25.09.2017 and OM No. CPAO/ IT&Tech/ Revision (7thCPC)/19.Vol-III(E)/2016-17/147 dated 14.11.2017 on the above subject thereby in unavoidable circumstances only, PAOs were allowed to process the pension cases manually and forward to CPAO with the counter signature Pr. CCAs/CCAs/ CAs/AGs/Administrators of UTs with valid reasons. Further, it has been observed that the PAOs are sending revision of pension authorities to the CPAO in a format other than the format prescribed by CPAO while processing the revision of pension cases manually under the 7th Central Pay Commission and without the counter signature by conce...

Disposal of PPO – death of the pensioner with no claimant authorized for family pension in the same PPO. GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BI-IIKAJI CAMA PLACE. NEW DELHI-110066 PHONES 26174596, 25174455, 261 74436 CPAO/IT&Tech/Bank Performance/37 Vol.III/2018-19/85 17/20.08.2018 OFFICE MEMORANDUM Subject:-  Manner of disposal of PPO – death of the pensioner with no claimant authorized for family pension in the same PPO. Attention is invited to this office OM No. CPAO/Tech/Bank Performance/2014¬15/511-581 dated- 23.09.2011- (copy enclosed) wherein all Heads of the CPPC and Heads of Government Business Department of the Banks were instructed to return both halves of PPO to CPAO where no nominee is authorized for pension on the same PPO so that the family pension could be authorized to other eligible members of the family of the pensioner. It has been observed that the both halves of the ...

CPAO GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT&Tech/Clarificarion/P&PW/13 (Vol-III)/2018-19/68 13.07.2018 Office Memorandum Subject :  Procedure for extending the benefits of Old GPF / Pension Scheme to those casual workers covered under the Scheme of 1993 and regularized on or after 01.01.2004. It has been observed that the pension cases of casual labour who were regularized on or after 01.01.2004 and eligible for old GPF/Pension Scheme vide DOPT OM No.49014/2/2014-Estt(C) dated 28.07.2016 have not been processed by the concerned Ministries/Departments. In order to avoid the hardship to the pensioners all the Ministries/Departments/PAOs have been requested to finalise the pension cases of the pensioners after following the procedure below: 1) Deptt. may issue the order that the old GPF Scheme/ Pension Scheme is applicable to the concerned official...

CPAO GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT & Tech/Revision (7th CPC)/19, Vol-III (B)/2018-19/53 Dated: 25.06.2018 Office Memorandum Subject :  E-scroll to process the revision of pension cases. Attention is invited to this office OM No. CPAO/IT &Tech/Revision (7th CPC)/19. Vol-III (B)/2017-18/133 dated-11.10.2017 wherein it was intimated that the payment details based on e-scrolls received from banks w.r.t. the pensioners/family pensioners viz Bank Name, Accounts No. and BSR Code is provided in PAOs login on the portal eppoinicirt. Step by step procedure was also attached therewith to facilitate the PAOs to view the payment details of the pensioners/family pensioners. But, it has been observed that Pay and Accounts Offices are not using the facility of e-scroll available with them while processing the revision of pension cases. As a result ...

RETIRED GOVERNMENT SERVANT GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI – 110066 CPAO/IT&Tech/Clarification/13(Vol-Ill)/2018-19/32 28.05.2018 Office Memorandum Subject: Date up to which enhanced family pension payable. Department of Pension & Pensioners Welfare has clarified vide its ID No.1/1(5) 2018-P&PW (E) 32206 dated-12.04.2018 that family pension at enhanced rates will be payable for 7 years or till the deceased retired government servant would have attained the age of 67 years had he survived, whichever is less, irrespective of type of retirement, date of retirement and age of superannuation applicable in the case of retired Govt. servant. This would equally apply in all Central Civil Govt. Departments/ Offices including Central Armed Police Forces (CAPF) and Medical Officers. This issues with the approval of Chief Controller (Pensions). (Md. Shahid Kamal Ansari) (Asstt. ...

CPAO CPAO/IT & Tech/clarification/13(vol-III)/2018-19/32 28-05-2018 Office Memorandum Subject : Date up to which enhanced family pension payable. Department of Pension & Pensioners Welfare has clarified vide its ID No.1/1(5)2018-P&PW (E) 32206 dated-12.04.2018 that family pension at enhanced rates will be payable for 7 years or till the deceased retired government servant would have attained the age of 67 years had he survived, whichever is less, irrespective of type of retirement, date of retirement and age of superannuation applicable in the case of retired Govt. servant. This would equally apply in all Central Civil Govt. Departments/ Offices including Central Armed Police Forces (CAPF) and Medical Officers. This issues with the approval of Chief Controller (Pensions). S/d, (Md. Shahid Kamal Ansari) (Asstt. Controller of Accounts) Ph No.011-26103074

CPAO GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT &Tech/Bank Performance/37 [Vol-111)/2018-19/22 15.05.2018 Office Memorandum Subject :- Non-acceptance of Nomination Form for Life Time Arrear (LTA). It has been observed that Pension Payee Scheduled Bank branches are not accepting Nomination Form for “Life Time Arrear” on the pretext that their branch has not received any instructions from their head office. As per para 23 of the Scheme Booklet on acceptance of Nomination Form for Life Time Arrears provides that where the Nomination for the payment of arrears does not exist then the Authorized Bank will seek instructions of the CPAO, who will in turn, refer the matter to AG/CCA/CA/Dy.CA for obtaining the requisite sanction of Head of the Office. As such, the claimant can also approach the Head of Office where the pensioner served before his/her retirement/ death. Moreover ...

NON-ISSUE OF PENSION SLIP GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/1T&Tech/Bank Performance/37 (Vol III)/2018-19/23 15.05.2018 Office Memorandum Subiect :- Non-issue of Pension slip by banks. Attention is invited to para 4.6.6 of CPPC Guidelines issued by CPAO whereby it has been mentioned that “The Home Branch will meet all information needs of the pensioner using the CPPC system. The CPPC software will display on the computer screen, options and view of the details of calculation of pension and its breakup of the pension paid to the pensioner/ family pensioner. The Home Branch will act as intermediary between the pensioner & CPPC and, besides providing accounts statement, provide to the pensioners the TDS, pension slip, the Due and Drawn Statement in respect of each arrear and the Annual Income Statement”. In view of the above, Heads of CPPCs and Heads of Governmen...

Procedure of recovery of excess payment made to pensioners – Bank should not refuse the pension on the pretext of excess payment/recoveries – CPAO ORDER GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT & Tech/SCOVA/20 (Vol-I)/2018-19/20 16.05.2018 Office Memorandum Subject :- Recovery of excess payment made to pensioners. It has been brought to the notice of this office that some Bank branches are refusing to disburse the family pension to the family pensioners until and unless the whole overpaid amount is credited back to the bank. This issue was also highlighted in the Standing Committee of Voluntary Agencies (SCOVA) meeting Chaired by Hon’ble Minister of State of the Ministry of Personnel, Public Grievances & Pensions. In this context, RBI in consultation with Office of the CGA, Ministry of Finance, Deptt. of Expenditure has issued instructions for recovery of excess p...

SCOVA F.No. 42/05/2018-P&PW(G) Government of India Ministry of Personnel, P.G and Pensions Department of Pension & Pensioners Welfare 3rd Floor, Lok Nayak Bhawan Khan Market, New Delhi-110003 Date:- 25th April, 2018 To All the Pensioners Associations included in the SCOVA vide Resolution dated 31.01.2018 Sub:- Minutes of the 30th SCOVA meeting held under the chairmanship of Hon’ble MOS(PP) on 23.03.2018, at Vigyan Bhawan Annexe, New Delhi-reg. Please find enclosed herewith the minutes of the 30th Meeting of Standing Committee of Voluntary Agencies (SCOVA) held under the chairmanship of Hon’ble MOS(PP) on 23.03.2018, at Vigyan Bhawan Annexe, New Delhi for your kind perusal. Encl: as above S/d, (Charanjit Taneja) Under Secretary to the Government of India Minutes of the 30th Meeting of Standing Committee of Voluntary Agencies (SCOVA) held on 23.03.2018 under the chairmanship of Hon’ble MOS(PP) at Vigyan Bhawan Annexe, New Delhi The 30th meeting of Standing Committee of Voluntary ...

Grant of Fixed Medical Allowance - Undertaking is required to be submitted once every year alongwith other certificate GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT&Tech/Revision (7th CPC)/19.Vol-III (B)/2018-19/15 23.04.2018 Office Memorandum Subject:- Grant of Fixed Medical Allowance. DOP&PW vide its OM No.45/57/97-P&PW(C) dated-19.12.1997 followed OM No. 4/25/2008-P&PW (D) dated-26.05.2010, OM No. 4/25/2008-P&PW (D) dated 29.11.2014 and OM No. 4/34/2017-P&PW (D) dated-19.07.2017 had introduced the payment of Medical Allowance to those pensioners who were not residing in the areas where no such outdoor facilities are available. An undertaking is required to be submitted by claimants to the effect that they are not residing in the areas where no such outdoor facilities are available. On the basis of this undertaking pension disbursing authorities shal...

CPAO to Bank: Attend sick, paralyzed and bedridden pensioners/family pensioners on priority basis with empathy GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE CENTRAL PENSION ACCOUNTING OFFICE TRIKOOT-II, BHIKAJI CAMA PLACE, NEW DELHI-110066 CPAO/IT &Tech/Bank Performance/37 (Vol-III) (A)/2018-19/17 25.04.2018 Office Memorandum Subject- Deficiency in providing of services by banks to sick pensioners/family Pensioner. It has been observed that number of grievances are being received in CPAO regarding deficiency in services rendered by banks to pensioners/family pensioners. Pensioners/ family pensioners especially those who are sick, paralyzed and bedridden are facing problems while withdrawing their money from their respective pensions accounts. In view of the above, Heads of CPPCs and Heads of Government Business Divisions of all the authorized banks are requested to issue necessary instructions to all the branches to attend these pensioners/family pensioners who...