ESIC Press Information Bureau Government of India Ministry of Labour & Employment 23-August-2018 17:42 IST Two New Facilities for ESIC Beneficiaries Launched In order to empower Insured Persons and their beneficiaries and create awareness among other Stakeholders, ESIC has come up with two new user friendly initiatives. The initiatives include the facility of ‘IVR (Interactive Voice Response)/Help Desk’ for ESIC Toll Free No. – 1XXX-XX-2526 and production of seven Audio-Visual clips on ESI Benefits. ESIC has started recently a landmark facility with ‘Launching of IVR / Help Desk’ for ESIC Toll Free No. – 1XXX-XX-2526. Apart from on the spot redressal of callers’ queries, this facility also receives the complaints/grievances simultaneously. Complaints requiring longer period are given unique ticket number and forwarded to PG Portal of ESIC for early redressal. The callers are satisfied and happy to experience interactive response from ‘Help Desk’ for the first time. On an...