REDRESASAL OF PUBLIC GRIEVANCES & CPGRAMS
Redresasal of Public Grievances & CPGRAMS Ministry of Personnel, Public Grievances & Pensions Redresasal of Public Grievances 19 DEC 2018 As per the data available on the online Centralized Public Grievance Redress and Monitoring System (CPGRAMS), the year-wise number of grievances received and disposed off during the period from 1.1.2014 to 13.12.2018 in respect of Ministries/Departments of Government of India is as under: There has been about fivefold increase in the number of grievances received in CPGRAMS from 2014 to 2017. The rate of disposal has also kept pace with the number of grievances received during the period. High rate of disposal has been achieved since the Government has taken every possible step to put in place a strong Grievance Redress Mechanism. Government has taken several steps to make the Grievance Redressal Mechanism effective for quick disposal of public grievances which are as under: (i) Review of Grievances ...