Ministry of Personnel, Public Grievances & Pensions REDRESSAL OF PUBLIC GRIEVANCES 07 FEB 2019 Disposal of grievances is done by Ministry/Department as per Allocation of Business Rules, 1961, which is then reflected on the   CPGRAMS   portal against the corresponding registration number of the grievance.   Regular review meetings are held to monitor both disposed and pending grievances in the respective Departments and also in Department of Administrative Reforms and Public Grievances, Government of India. The number of grievances received during the last three years, disposed of and pending are as follows:- Year Received Disposed Pending 2016 1483165 1262213 670625 2017 1866124 1773020 763729 2018 1577500 1498519 842710 Government has taken several steps to make the Grievance Redressal Mechanism effective for quick disposal of public grievances which are as under: Review of Grievances of identified Ministry/Department is undertaken every month...

Redresasal of Public Grievances & CPGRAMS Ministry of Personnel, Public Grievances & Pensions Redresasal of Public Grievances 19 DEC 2018 As per the data available on the online Centralized Public Grievance Redress and Monitoring System (CPGRAMS), the year-wise number of grievances received and disposed off during the period from 1.1.2014 to 13.12.2018 in respect of Ministries/Departments of Government of India is as under: There has been about fivefold increase in the number of grievances received in CPGRAMS from 2014 to 2017.  The rate of disposal has also kept pace with the number of grievances received during the period.  High rate of disposal has been achieved since the Government has taken every possible step to put in place a strong Grievance Redress Mechanism. Government has taken several steps to make the Grievance Redressal Mechanism effective for quick disposal of public grievances which are as under: (i)    Review of Grievances ...

Pension related complaints Public and pension matter grievances received are generally related to various service issues. Pension grievances relate to non-payment/delay in payment of pensionary benefits, delay in revision of pension/family pension etc. All such grievances are required to be redressed in a decentralized manner by the Ministries/ Departments concerned as per work allocation under the Allocation of Business Rules, 1961. Grievances relating to State Governments are forwarded to them for appropriate action. As per the guidelines issued by the Department of Administrative Reforms and Public Grievances, any grievance, including a pension grievance, is required to be redressed within a period of 2 months by the concerned Ministry/Department/Organization to which it pertains and in case it is not possible, an interim reply with reasons for delay is required to be provided. Grievance disposal is monitored through review meetings with the representatives of Central Ministry/Depar...